We are always looking into new ways to improve the quality of the Hunt
experience for our users. Our Network Operations team is in constant
communication with our server providers, especially when it comes to solving
any problems that the community is experiencing.
To try and solve all of these issues before they even get to the
community, we have a 24/7 team who use monitoring tools to track any issues
that occur so that we can react proactively. These monitoring tools are in
constant development and are always evolving so that we can really stay on top
of things.
We are also always on the lookout for new and better opportunities
to cover more regions for Hunt players, but with the ever growing market of
providers, finding the perfect match can be difficult. There are many factors that
have to be considered when trying to find new providers. We have to make sure
that they have a top-tier facility, that their machines have the correct
specifications, and that they are compliant with our legal standards for our
users' data.
We have heard your grievances regarding the current high-ping
issues on our South American and Russia servers, and after some research, we
have found out that most ISP traffic is being routed through Miami. As a
result, we will be adding servers in Miami to our South America region. As for
the Russian servers: after investigating fixes with our partners, we have
decided to try a solution being used elsewhere in the industry and will be
looking into using server providers in Stockholm to help with the ping issues.
In addition, the Network Operations department will implement a
status page system to better communicate about downtime and system outages to Hunt
players, other teams, and shareholders.
The status page system will reflect the current status of our
services, according to predefined components and templates (i.e. websites, game
servers, regions), and will also be combined with monitoring systems we already
use and integrated to current incidents workflow.
Such a system reflects best
practices from ITIL (Information Technology
Infrastructure Library) and will allow Crytek to be more transparent
with our Hunt players about what is happening behind the scenes.
We will continue striving to provide the best network experience
to our users that we can. As always, drop by our Discord,
Facebook, Twitter,
or Instagram
channels with further comments and questions.
- Deployment Manager Mathew Fairclough